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Refund Policy

A legal disclaimer

Refund Policy

Last Updated: 22 March 2025

Thank you for shopping with Cherwine Wakeb Fashion and Styling. We want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, please review our refund policy below:

1. Eligibility for Refunds

  • Products: We offer refunds on eligible products within [Insert Timeframe, e.g., 14 days] of purchase, provided the items are unused, unworn, and in their original condition, including the original packaging.

  • Services: Refunds for services, such as personalized styling consultations or wardrobe revamps, are offered on a case-by-case basis. Please contact us if you believe you are eligible for a refund.

2. Non-Refundable Items

Certain items and services are not eligible for a refund, including:

  • Customized Items: Products that have been personalized or custom-designed, such as custom hijab designs or personalized styling services.

  • Final Sale Items: Any products marked as "final sale" or discounted with no refund available.

  • Services Rendered: Once services are completed (such as a personal styling consultation or wardrobe revamp), they are non-refundable.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email us at [Insert Email Address] or call [Insert Phone Number] within [Insert Timeframe, e.g., 14 days] of receiving your order. Please provide your order number and the reason for your return.

  2. Return Instructions: After your return request is processed, we will send you instructions on how to return the product.

  3. Product Inspection: Once we receive the returned product, it will be inspected to ensure it meets the conditions for a refund.

  4. Refund Issuance: If approved, your refund will be processed to your original payment method within [Insert Number of Days, e.g., 7-10 business days). If the product is not returned in its original condition, we reserve the right to deny a refund.

4. Return Shipping Costs

  • Domestic Returns: The customer is responsible for return shipping costs unless the item is defective or damaged.

  • International Returns: For international returns, the customer is responsible for both the return shipping fees and any customs duties or taxes that may apply.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired product. Exchanges are subject to product availability.

6. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at [Insert Email Address] with your order details and photographs of the damage. We will provide a full refund or send a replacement at no extra cost.

7. Cancellation of Orders

  • Before Shipment: You may cancel an order within [Insert Timeframe, e.g., 24 hours] of purchase. After this period, we may not be able to process cancellations.

  • After Shipment: If an order has already been shipped, it will be subject to our return policy.

8. Contact Us

If you have any questions about our refund policy or need assistance, please contact us at:

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